HUSTLE IN BGC, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more!

YOU DESERVE THE BEST – Enjoy These Perks!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

• Vibrant City Location: Work in BGC (Day Shift!)

About the Role

As a Level 1 IT Support Engineer, you’ll serve as the front-line support for our MSP partners and their clients—resolving basic technical issues and escalating more complex concerns to higher-level engineers.

Your Key Responsibilities:

• Provide first-level IT support via ticketing systems and remote tools

• Communicate effectively with clients regarding incident status and resolutions

• Troubleshoot issues related to Microsoft applications, Windows OS, hardware, and network connectivity

• Assist with VPN and remote access support

• Monitor system alerts and respond accordingly

• Route service requests and escalate as needed

• Maintain proper documentation and complete timesheets accurately

What You’ll Bring In:

• Proven experience as an IT Support Engineer or similar technical support role for more than 2 years.

• Experience supporting Windows 10/11 and Microsoft 365

• Familiarity with Active Directory (password resets, user account creation, group management)

• Knowledge of basic networking (WAN/LAN, routers, firewalls)

• Hands-on with PC setup, repairs, and migrations

• Experience with ticketing systems 

• Great verbal and written communication skills

• Willing to work onsite (BGC)

#WeAreTGT in BGC: Great Place to Work® Certified™ 

Our Eastwood branch is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!  

Make the most of our 100% virtual recruitment. Apply today!