YOUR DAILY LUNCH IS ON US!

Work onsite and enjoy free daily lunch, Monday breakfasts, and Friday treats—helping you save more while you earn more!

A ViTALizing Career Begins Here: BGC!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Ideal Technical Profile

• At least 5+ years of required experience as a Service Desk Coordinator or similar customer support role

• Hands-on experience managing resource staff and incident ticket operations

• Strong operational knowledge of process improvement and workflow optimization

• Experience in MSP experience will be given high priority.

• Expertise in ticket auditing, resource allocation, client complaints handling, coordination and workload dispatch and management

• Familiarity with IT Ticketing tools preferred but not required

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

• Strong problem-solving and decision-making skills.

• AMENABLE TO WORK ONSITE: BGC Day Shift

Your Daily Tasks

Service Desk & Customer Communication

• Act as the first point of contact for customers across all service requests

• Communicate with customers regarding incidents, updates, planned changes, and approved outages

• Track service ticket progress, escalate issues as needed, and conduct follow-ups to confirm resolution

• Handle customer complaints, satisfaction checks, and ongoing service communications

Resource Scheduling & Operational Coordination

• Schedule and coordinate internal, field, and on-call engineering resources via the ticketing portal

• Monitor resource schedules and ensure timely, accurate time entry against service requests

• Coordinate with internal support teams to optimize utilization of billable resources

• Manage after-hours engineering and support on-call rosters

Reporting, Quality & Service Improvement

• Prepare internal and client-facing reports, including data creation, consolidation, and analysis

• Perform regular ticket quality audits to ensure service standards and service desk objectives are met

• Develop and maintain process documentation and knowledge base articles

• Monitor CSAT performance and manage Google Reviews to support continuous service improvement

ABOUT US @ TGT GLOBAL

As a Great Place to Work®–certified company, validated by our teams’ top ratings, we deliver more than roles: we create ViTALizing careers where feel-good days create stand-out futures.

Make the most of our 100% virtual recruitment. Start your global career today!