PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

• Vibrant City Location: Work in BGC (Day Shift!)

Network Support Engineer

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• More than 3+ years of required experience as a Network Support Engineer or similar technical support role

• Proficient in configuring and analyzing network monitoring tools to ensure optimal network performance and uptime.

• Strong understanding of NetFlow, sFlow, and other flow-based network traffic analysis protocols for diagnosing performance issues and identifying trends.

• Troubleshooting issues identified through network monitoring, such as latency, packet loss, or bottlenecks and recommending practical solutions.

• Knowledge of threshold-based and anomaly-based alerting techniques to proactively address network performance issue.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

• Strong problem-solving and decision-making skills.

• AMENABLE TO WORK ONSITE: MDC Day/Night Shift

Your Impact Starts Here

• Provide helpful, accurate, and friendly technical support to Auvik customers by chat, email, web, phone, and other channels as required.

• Help customers by clearly identifying problems, researching answers, and guiding them through corrective steps.

• Assess and document suggestions for new or improved product funtionality, based on customer feedback.

• Document new or updated support information in knowledge base articles.

• Work to keep customer churn to zero by providing consistent outstanding customer.

• Identify and document bugs, submit and track bug tickets, work with

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!