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IT · Eastwood, Philippines

Network Support Engineer

Work nights as a Network Support Engineer—monitor, troubleshoot, grow your career, and breeze through traffic-free commutes.

We usually respond within a day

WHEN THE CITY SLEEPS, YOU EARN AND LEARN MORE!

Night shifts mean better pay, peaceful commutes, and more room for international career growth!

#WeAreTGT: A ViTALizing Career Begins Here!

  • Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams

  • Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities

  • TGA Global Academy: Train with Techno Global Academy through career development programs and certifications designed to strengthen your IT skills and accelerate your career growth.

  • Rewards & Growth: Enjoy 24 PTOs (with conversion), annual appraisals, employee awards, referral incentives, free daily meals & treats, overseas training opportunities, and a vibrant office culture.

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

  • Location: Work in Eastwood (Night Shift!)

As Network Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Ideal Technical Profile

  • More than 3+ years of required experience as a Network Support Engineer or similar technical support role

  • Proficient in configuring and analyzing network monitoring tools to ensure optimal network performance and uptime.

  • Strong understanding of NetFlow, sFlow, and other flow-based network traffic analysis protocols for diagnosing performance issues and identifying trends.

  • Troubleshooting issues identified through network monitoring, such as latency, packet loss, or bottlenecks and recommending practical solutions.

  • Knowledge of threshold-based and anomaly-based alerting techniques to proactively address network performance issue.

  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

  • Strong problem-solving and decision-making skills.

  • AMENABLE TO WORK ONSITE: Eastwood (Night Shift!)

Your Impact Starts Here

Customer Support & Engagement

  • Provide helpful, accurate, and friendly technical support via chat, email, web, phone, and other channels.

  • Help customers by clearly identifying problems, researching answers, and guiding them through corrective steps.

  • Work to keep customer churn to zero by providing consistent, outstanding service.

  • Communication with customers.

System & Issue Monitoring

  • Monitoring and management of system alerts.

  • Proactively monitor servers, networks, and applications to identify and address potential issues.

  • Identify and document bugs, submit and track bug tickets, and work with relevant teams.

Knowledge Management & Administration

  • Assess and document suggestions for new or improved product functionality based on customer feedback.

  • Document new or updated support information in knowledge base articles.

  • Additional general administration tasks.

A ViTALizing Career Begins Here @ Eastwood

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Start your global career today!! 

Department
IT
Role
Network Support Engineer
Locations
Eastwood, Philippines
IT · Eastwood, Philippines

Network Support Engineer

Work nights as a Network Support Engineer—monitor, troubleshoot, grow your career, and breeze through traffic-free commutes.

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