PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

Awesome perks await in #WeAreTGT: Eastwood!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

• Vibrant City Location: Work in Eastwood (Night Shift!)

As an IT Support Engineer...

You'll be responsible for the handling first level support (and second level if qualified) of service requests for a single global Diverge IT client.

Qualifications

• Active Directory: creation and deletion of user and computer accounts, password reset, unlock account, folder access & user groups management.

• O365 Administration: creation of Shared mailboxes and Distribution list, License management, Message tracing.

• Strong desktop knowledge (Windows 11, 10 & older).

• Diagnose and rectify network connectivity issues, including CITRIX terminal services and VPN based technologies.

• Practical experience in PC hardware repairs is an advantage.

• Practical experience in deploying and migrating users from old PCs to new PCs.

• Great Verbal and Written communication skills.

• Ticketing system hands on experience.

• AMENABLE TO WORK ONSITE: Eastwood Night Shift.

Primary Job Functions

Technical Support & Client Communication

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

• IT Support relating to technical issues involving Microsoft’s core business applications such as Microsoft 365 (Outlook, OneDrive, Sharepoint) and operating systems (Windows 10 and Windows 11).

• Basic technical support at the network level: PC connectivity, WiFi setups and security.

• Basic remote access solution support: VPN & CITRIX Terminal Services.

• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

• Work with the Service Desk Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

• Escalate service requests that require engineer level support.

• Understand processes in using JIRA ticketing system to include notes and time tracking.

• Accurately completing timesheets and enter working shift times.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!