YOUR DAILY, LUNCH IS ON US!

Work onsite and enjoy free daily lunch, and snacks. Helping you save more while you earn more! 

A ViTALizing Career Begins Here: COLOMBO!

• Health & Wellbeing: Life and Medical Insurance from Day 1 (including dependents)

• Rewards & Recognition: 26 PTOs, Annual appraisals, awards, company events 

• Growth & Perks: Free daily lunch & snacks, career development, certifications, vibrant office culture  

• Vibrant City Location: Work from Colombo, Sri Lanka (24x7 Roster Shift) 

Ideal Candidate Profile

What You'll Bring (Experience)

• Active Directory: creation and deletion of user and computer accounts, password reset, unlock account, folder access & user groups management

• O365 Administration: creation of Shared mailboxes and Distribution list, License management

• Strong Desktop support experience (Windows 10 & 11)

• Practical experience in PC hardware repairs

• Experience with network and server systems (diagnose and rectify WAN and LAN issues, good understanding of basic TCP/ IP protocols, patching management etc..)

• Great Verbal and Written communication skills

• Ability to work independently, yet part of a collaborative team.

• Strong Organisational and time management skills.

• Ability to de-escalate IT issues encountered and communicate with clients on turnaround times and resolutions

Your Qualifications (Certifications)

• Microsoft Certified Desktop Support Technician (MCDST)

• Microsoft Certified Technology Specialist (MCTS)

• Microsoft Certified IT Professional (MCITP)

• CCNA

About You (Soft Skills)

• Works well both independently and as part of a team

• Highly detail-oriented with strong accuracy in all tasks

• Excellent time management; proficient in Word and Excel

• Able to thrive under pressure and meet deadlines in a fast-paced setting

• Strong communication skills — fluent in written and spoken English

• Great at problem-solving, analysis, and research

Your Impact Starts Here

Technical Support & Client Communication

Provides predominantly remote technical support to clients under the guidance of the Support Team Lead/ Head of Service Delivery/Shared Services and as part of a team. The position involves but is not limited to:

• Customer liaison via email, and phone.

• Assist with software installations and updates.

• Log and categorize service requests through helpdesk system (ConnectWise).

• Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service.

• Keeping abreast of emerging technologies and completing training and ongoing development of your skills as agreed with the Support Team Lead/ Head of Service Delivery.

• Handle more complex technical issues.

• Assist with network and server management.

• Ownership of customer environments and provide specialist expertise for those customers.

• Act as an escalation point to any issues encountered by IT Support Coordinators and Technicians.

• Protect Organisation’s ‘Character’ by keeping internal and external information confidential.

• Embody the values set by the company.

• Aid in the fulfillment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!