TGT GLOBAL BY THE NUMBERS!

14 years in, and our very first hire is still part of the crew—loyalty really pays off here!

We’re growing fast! Our mission is to build 1,000+ ViTALized careers.

95% of our team love our office events—fun and connection are part of the job.

Awesome perks await in #WeAreTGT: Eastwood!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in Eastwood (Day Shift!)

As a Customer Success Officer (SAAS), work with our AU & NZ Partners:

Work closely with our AU & NZ customers—supporting finance teams, solving real product challenges, and helping businesses streamline their AP workflows in a fast-growing SaaS environment.

Ideal Candidate Profile

• 5+ years’ experience in SaaS product support, implementation, onboarding, or a technical customer-facing role

• Strong background supporting SaaS products in a B2B environment

• Experience working with AP processes, finance teams, or accounting systems

• Exposure to the MYOB and/or Xero ecosystem

• Familiarity with integrations, including API-based systems, connectors, and data flows

• Interest in a hands-on individual contributor role (no people management responsibilities)

Core Skills & Attributes

• Strong analytical and logical problem-solving skills

• Comfortable working with workflow-driven systems, rules, and configurations

• Ability to translate customer business processes into system settings and solutions

• Clear, professional written and verbal communication skills

• Highly self-directed, with the ability to manage multiple priorities and follow tasks through to completion

Your Impact Starts Here

Customer Implementation

• Lead onboarding for new customers, including setup, configuration, and workflow adjustments.

• Configure approval workflows, purchase order rules, and system settings based on customer requirements.

• Review customer AP processes and ensure smooth adoption

• Deliver short training and review sessions when needed.

Product Support

• Handle customer enquiries via our support desk, including troubleshooting, configuration questions, and workflow issues.

• Reproduce and validate issues before escalating to the development team.

• Interpret integration behavior (MYOB ARL, MYOB Advanced, Xero) and assist customers with sync-related questions.

• Maintain high response and resolution standards.

Technical Understanding

• Develop deep product knowledge, including data extraction behavior, invoice logic, PO lifecycle, and approval routing.

• Understand integration flows and common failure points.

• Perform structured analysis to determine whether an issue is configuration, user setup, or product-related.

Documentation & Process

• Contribute to support articles, onboarding guides, and release notes.

• Identify recurring issues and recommend improvements to product or processes.

• Maintain internal checklists for onboarding and configuration.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Start your global career today!