TGT GLOBAL BY THE NUMBERS!

14 years in, and our very first hire is still part of the crew—loyalty really pays off here!

We’re growing fast! Our mission is to build 1,000+ ViTALized careers.

95% of our team love our office events—fun and connection are part of the job.

About the Company

Our client is a New Zealand–based SaaS company focused on simplifying accounts payable processes for businesses across Australia and New Zealand.

Their platform helps finance teams automate invoice processing, approvals, and data capture, reducing manual work and improving visibility. It integrates with systems such as Xero and MYOB and is used by businesses to streamline how they manage supplier invoices.

Role Overview

The goal of this role is to become a product expert and use that expertise to ensure customers succeed with the product.

You will apply product knowledge to solve problems hands-on, support clients, design workflows, and ensure customers succeed with the product through practical solutions

As a small, product-led company, this role involves wearing multiple hats, with all responsibilities grounded in strong product understanding.

What you’ll do

• Become a product expert and understand how it applies to client workflows

• Provide day-to-day product support and resolve issues end-to-end

• Own client onboarding and initial setup

• Configure solutions and guide best practices

• Create guides, videos, and knowledge base content

• Proactively educate clients on product features and updates

• Identify inefficiencies and propose improvements, including automation and better product usage

• Work with product/engineering on improvements

• Join occasional client calls or demos when needed

What we’re looking for

• Has 5+ years’ experience working with SaaS products in a hands-on role (e.g. product support, onboarding, implementation, customer success)

• Strong troubleshooting and problem-solving skills

• Ability to understand systems, workflows, and business processes

• Ability to learn new systems quickly and work independently

• Excellent English communication (written and verbal), with confidence speaking to clients when needed

• Comfortable explaining product functionality in a clear and practical way

• Experience working in a small or fast-moving team environment is a plus

• Experience with finance or accounts payable systems is a plus

Important

This is not a traditional customer support or account management role.
Success comes from product expertise applied to real client outcomes.

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