UPSKILLING AND CAREER GROWTH, THE MOMENT YOU JOIN!

Kickstart your career with structured training, mentorship, and real opportunities to advance—starting your first day!

Awesome perks await in #WeAreTGT: EASTWOOD DAY!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), mental health support, flu shots, and life insurance.

• Rewards & Recognition: 24 PTOs (with conversion), annual performance reviews, awards, referral programs, and company events.

• Growth & Perks: Free daily meals & treats, professional development, certifications, and internal mobility opportunities.

• Convenient Location & Schedule: Work on Eastwood Day shift with a supportive, collaborative onsite culture.

As an IT Support Engineer 3, work with our MSP Partners:

You will provide advanced technical support, lead complex incident resolution, and contribute to improvement of IT operations and end-user experience across desktop, application, and infrastructure domains.

Ideal Technical Profile

• At least 3+ years of hands-on IT support experience, including desktop support, troubleshooting, and escalation management.

• Proven experience supporting Windows and macOS endpoints, Microsoft 365, Active Directory, and common enterprise applications.

• Strong knowledge of networking fundamentals (TCP/IP, DHCP, DNS), remote access tools, VPN technologies, and basic server administration.

• Experience with ticketing systems (e.g., ServiceNow, Jira) and ITSM processes including incident, problem, and change management.

• Familiarity with endpoint security tools, patch management, imaging, and asset lifecycle management.

• Excellent communication and customer-service skills; able to mentor junior engineers and coordinate with cross-functional teams.

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent practical experience.

• Willingness to work Eastwood Day shift and participate in on-call rotations as required.

Your Impact Starts Here

• You will serve as one of the escalation points for technical issues that junior service desk technicians are unable to resolve, and you’ll play a key role in building and refining delivery processes that enhance our service quality and responsiveness.

• Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service.

• Perform advanced troubleshooting across endpoints, peripherals, network connectivity, and cloud services.

• Manage user accounts and permissions in Active Directory and Microsoft 365, including provisioning, deprovisioning, and access reviews.

• Coordinate with infrastructure, security, and application teams to resolve cross-domain issues and implement fixes.

• Lead hardware and software deployments, imaging, patching, and configuration for desktops and laptops.

• Provide coaching and technical guidance to junior support engineers; assist in training and onboarding activities.

• Participate in incident reviews and continuous improvement initiatives to reduce recurrence and improve SLA performance.

• Assist with asset inventory, warranties, vendor escalations, and procurement coordination.

• Support enterprise security and compliance efforts by applying best practices in endpoint hardening and secure configurations.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!