HUSTLE IN BGC, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more! 

Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Ideal Candidate Profile

What You'll Bring (Experience)

• 5+ years of operations leadership experience, with at least 2 years as an Operations Manager

• Proven experience managing multiple teams and strategic client accounts

• Strong background in client management, workforce planning, and service delivery

• Experience leading TLs, ATLs, SMEs, and cross-functional teams

• Hands-on experience with process improvement projects and operational initiatives

• Strong exposure to site operations, facilities, and IT escalation processes

• Background in offshoring, BPO, or professional services is a plus

About You (Soft Skills)

• Strategic thinker with strong stakeholder and client advisory skills

• Confident leader who can manage complexity across multiple clients

• Data-driven and KPI-focused, with a solutions-oriented mindset

• Strong communicator — comfortable leading executive-level client discussions

• Highly organized, resilient, and able to manage competing priorities

• Proactive in driving engagement, retention, and continuous improvement

Your Impact Starts Here

Multi-Team & Client Leadership

• Oversee multiple teams and strategic (gold) client accounts

• Manage Team Leaders, Assistant Team Leaders, and SMEs across clients

• Monitor TL performance, pulse surveys, engagement, and retention metrics

• Ensure proper operational coverage and site readiness

• Lead onboarding and offboarding processes for teams

• Act as a strategic advisor to clients on operational and people matters

• Lead recurring client meetings and executive reviews

Strategic Client & Workforce Management

• Collaborate with clients on headcount planning, workforce needs, and training requirements

• Partner with Techno Global Academy for client-specific training programs

• Design and execute retention, engagement, and development plans with clients

• Guide clients on KPIs, incentives, performance management, and development plans

• Support retention and engagement initiatives with Channel Partners

• Manage and support strategic client initiatives and projects

Operations, Process & Site Oversight

• Roll out process improvements across multiple clients

• Lead process improvement and operational innovation projects

• Oversee DR escalations, site operations, and facility readiness

• Partner with Facilities on site and facility improvements

• Ensure IT tickets and escalation processes are properly followed

• Maintain strong governance, compliance, and operational discipline

Cross-Functional Collaboration

• Partner with HR, Finance, and Sales on workforce planning and redundancy initiatives

• Provide strategic guidance on corrective action processes

• Support redundancy and transition planning when required

• Ensure alignment across internal stakeholders for smooth operations

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!