EVERYDAY TASTE BETTER HERE!

Feel good each day with our free lunch daily, Friday treats, and weekly engagement events! 

Feel-good daily with ViTAL Perks! 

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

IDEAL CANDIDATE PROFILE

• 2-3 years of experience in a customer of technical support role in BPO industry

• Experience handling in Australian account is a plus!

• Basic PC knowledge and support skills (e.g., password resets); sales experience is an advantage.

• Strong communication, comprehension, and customer-focused interpersonal skills.

• Proficient in MS Office and standard software tools.

• Able to work independently or as part of a team.

• Must be available for full on-site work in BGC with a shifting schedule.

YOUR DAY-TO-DAY TASKS

YOUR IMPACT STARTS HERE

• Provide professional, empathetic, and timely support to customers across different channels

• Handle inquiries, process orders/requests, and resolve complaints effectively

• Keep accurate records of customer interactions, transactions, and feedback

• Work closely with colleagues and share feedback to improve service processes

• Lead and support a team of junior customer service representatives

• Ensure overall customer satisfaction and service quality

#WeAreTGT in BGC: Great Place to Work® Certified™ 

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment. Apply anytime, anywhere!