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IT · Eastwood, Philippines

Network Support Engineer (AU Account)

Protect your future from Day 1—HMO, perks & IT career growth in Eastwood. Join our Network Support team today! #WeAreTGT

We usually respond within three days

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

Awesome perks await in #WeAreTGT: EASTWOOD!

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

  • Vibrant City Location: Work in Eastwood (Day Shift!)

As a Network Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

  • 2+ years of IT support experience or relevant technical training (NOC/MSP background preferred)

  • Monitor systems using RMM/NOC tools (Auvik, Datto, Autotask, Huntress, SentinelOne, etc.)

  • Respond to alerts, perform initial diagnostics, and escalate issues when needed

  • Conduct basic troubleshooting for servers, networks, and cloud services

  • Support network issues (firewalls, switches, access points, connectivity)

  • Ensure backups run successfully and investigate any failures

  • Perform routine maintenance, patching, and firmware updates

  • Document actions clearly within ticketing systems

  • Work closely with Engineering and Helpdesk teams on escalations

  • Understand basic networking (IP, DNS, DHCP, VPN) and Windows/Microsoft 365 environments

  • Willing to work onsite in Eastwood and be open to shifting/on-call schedules

  • Certifications (CompTIA, Microsoft, Cisco) are a plus but not required

Your Impact Starts Here

Incident Management and Ticket Resolutions

  • Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

  • Additional general administration tasks

Monitoring and Management of System Alerts

  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

  • Documentation and knowledge sharing

  • Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today! 

Department
IT
Role
Network Support Engineer
Locations
Eastwood, Philippines
IT · Eastwood, Philippines

Network Support Engineer (AU Account)

Protect your future from Day 1—HMO, perks & IT career growth in Eastwood. Join our Network Support team today! #WeAreTGT

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