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TGT Global career site
IT · BGC, Philippines

Level 2 IT Support Engineer - BGC Day

HUSTLE IN BGC, LUNCH IS ON US! Free lunch every day, plus extra treats to help you grow, earn, and save more!

We usually respond within a day

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

ViTAL perks await in #WeAreTGT: BGC 

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

  • Vibrant City Location: Work in BGC (Day Shift!)

As an IT Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

  • More than 3+ years of required experience as an IT Support Engineer or similar technical support role

  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations

  • Familiarity with IT monitoring tools and incident management systems.

  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

  • Strong problem-solving and decision-making skills.

  • AMENABLE TO WORK ONSITE: BGC Day Shift

Your Impact Starts Here

Incident Management and Ticket Resolutions

  • Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

  • Additional general administration tasks

Monitoring and Management of System Alerts

  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

  • Documentation and knowledge sharing

  • Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today! 

Department
IT
Role
IT Support Engineer 2
Locations
BGC, Philippines
IT · BGC, Philippines

Level 2 IT Support Engineer - BGC Day

HUSTLE IN BGC, LUNCH IS ON US! Free lunch every day, plus extra treats to help you grow, earn, and save more!

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