BIG EARNINGS, ZERO TRAFFIC!

Higher earnings with smooth, hassle-free commutes when the city sleeps!

As an IT Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Ideal Technical Profile

• 2+ years of proven experience as an IT Support Engineer or in a comparable technical support role

• 2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment

• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting

• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management

• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls)

• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support

• Practical experience using IT ticketing systems in a fast-paced support environment

• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users

Your Key Responsibilities

• Monitor alerts ticket queue, investigate and escalate where needed.

• Triage tickets (phone and email), quick fix – they have automation, they have an SDC.

• Monitor support ticket queue progress and escalate as required.

• Design and maintain process documentation for the service desk.

• Provide 1st Level of support for incident and/or service requests.

• Act as the first point of contact to the customer created tickets.

• License reconciliation with Finance Team.

• Accurately completing timesheets.

TGT-CODED BENEFITS: Enjoy ViTAL Perks!

• Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams

• Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Growth: 24 PTOs (with conversion), annual appraisals, awards, referral programs, free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Location: Work in Eastwood (Night Shift!)

ABOUT US @ TGT GLOBAL

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Start your global career today!