PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

Awesome perks await in #WeAreTGT: Eastwood!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

• Vibrant City Location: Work in Eastwood (Night Shift!)

As an IT Support Engineer...

As a Level 1 IT Support Engineer, you’ll serve as the front-line support for our MSP partners and their clients—resolving basic technical issues and escalating more complex concerns to higher-level engineers.

Ideal Technical Profile

• Proven experience as an IT Support Engineer or similar technical support role for more than 2 years.

• Experience supporting Windows 10/11 and Microsoft 365

• Familiarity with Active Directory (password resets, user account creation, group management)

• Knowledge of basic networking (WAN/LAN, routers, firewalls)

• Hands-on with PC setup, repairs, and migrations

• Experience with ticketing systems 

• Great verbal and written communication skills

Your Key Responsibilities

• Provide first-level IT support via ticketing systems and remote tools

• Communicate effectively with clients regarding incident status and resolutions

• Troubleshoot issues related to Microsoft applications, Windows OS, hardware, and network connectivity

• Assist with VPN and remote access support

• Monitor system alerts and respond accordingly

• Route service requests and escalate as needed

• Maintain proper documentation and complete timesheets accurately

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!