PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

ViTAL perks await in #WeAreTGT: EASTWOOD/BGC!

• Vitality: Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs

• Incentives: Recognition Awards, birthday celebrations, perfect attendance recognition

• Together: Mid-year & year-end parties, holiday activities, social & CSR clubs

• Accomplish: Culture, soft skills, and personal development training – Techno Global Academy

• Loyalty: Work anniversaries, peer groups, health & financial webinars

• & MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in Eastwood & BGC!

Ideal Candidate Profile

What You'll Bring (Experience)

• 8+ years of experience in operations management, preferably in BPO or outsourcing environments

• Proven leadership experience managing Operations Managers and cross-functional teams

• Strong background in service delivery, workforce planning, and operational performance management

• Experience handling client relationships, escalations, and strategic reviews

• Strong knowledge of process improvement, operational efficiency, and compliance management

• Experience driving employee engagement, retention, and succession planning initiatives

• Strong analytical skills with the ability to translate operational data into actionable insights

• Comfortable working onsite in Eastwood or BGC, Taguig

About You (Soft Skills)

• Strong leadership and people development skills

• Aggressive and proactive in driving operational improvements and solving challenges

• Excellent stakeholder and client relationship management

• Strategic thinker with a focus on operational excellence and continuous improvement

• Highly organized with strong decision-making and problem-solving abilities

• Strong communicator able to align executives, managers, and operational teams

• Able to thrive in a fast-paced, multi-site operations environment

Your Impact Starts Here

Operations Leadership & Team Development

• Lead daily operations across sites to ensure service delivery, SLA compliance, and operational excellence

• Coach and mentor Operations Managers to strengthen leadership capability

• Drive workforce planning, retention initiatives, and leadership development

• Promote company vision, mission, and values across all operational teams

• Provide leadership reporting and insights to executive stakeholders

Client Management & Escalation

• Serve as the primary point of contact for major client escalations

• Build strong relationships with clients to ensure long-term partnerships

• Conduct regular performance reviews and strategic discussions with clients

• Translate client needs into operational strategies and measurable outcomes

• Identify potential issues early and implement preventive action plans

Process Optimization & Compliance

• Identify and implement process improvements and operational efficiencies

• Ensure adherence to company policies, regulatory standards, and client requirements

• Lead compliance checks, audits, and SOP improvements

• Use operational data and feedback to drive continuous improvement initiatives

• Collaborate with HR, IT, Finance, and Facilities to maintain governance and operational stability

IT & Facilities Coordination

• Ensure IT tickets and facility concerns are properly escalated and resolved

• Support business continuity and disaster recovery readiness

• Monitor compliance with IT policies, security protocols, and operational procedures

• Strengthen coordination across IT, Facilities, and Operations teams

A ViTALizing Career Begins Here @ TGT Global

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!