READY FOR YOUR NEXT LEADERSHIP CHALLENGE?

Lead dynamic teams, partner with global clients, and enjoy Day 1 HMO plus exceptional employee benefits.

ViTAL perks await in #WeAreTGT: BGC & EASTWOOD!

• Vitality: Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs

• Incentives: Recognition Awards, birthday celebrations, perfect attendance recognition

• Together: Mid-year & year-end parties, holiday activities, social & CSR clubs

• Accomplish: Culture, soft skills, and personal development training – Techno Global Academy

• Loyalty: Work anniversaries, peer groups, health & financial webinars

• & MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in Eastwood & BGC!

Ideal Candidate Profile

We're looking for someone who has:

• 8+ years of operations management experience in a BPO or outsourcing environment

• 3–5 years leading Operations Managers or multi-site teams

• Strong background in service delivery, workforce planning, and operational performance

• Experience managing global clients, escalations, and business reviews

• Proven success in process improvement, compliance, and people leadership

• Strong analytical, communication, and stakeholder management skills

• Comfortable working onsite in BGC or Eastwood

Leadership Profile

• Strong leadership with a passion for developing people

• Proactive in driving operational improvements and solving business challenges

• Excellent stakeholder, client, and executive relationship management

• Strong communicator with sound decision-making and problem-solving skills

• Thrives in a fast-paced, multi-site environment

Your Impact Starts Here

Operations Leadership & Team Development

• Lead multi-site operations to achieve service delivery, SLA, quality, and performance targets

• Coach and develop Operations Managers while driving workforce planning, employee engagement, and leadership growth

• Provide operational insights and recommendations to executive leadership

Client Management & Escalation

• Build strong client partnerships and lead business reviews

• Manage major client escalations and translate business needs into operational solutions

• Proactively identify risks and implement effective action plans

Operational Excellence

• Drive process improvements, operational efficiency, and continuous improvement initiatives

• Ensure compliance with company policies, client requirements, and regulatory standards

• Partner with HR, IT, Finance, and Facilities to maintain operational stability and business continuity

IT & Facilities Coordination

• Ensure IT tickets and facility concerns are properly escalated and resolved

• Support business continuity and disaster recovery readiness

• Monitor compliance with IT policies, security protocols, and operational procedures

• Strengthen coordination across IT, Facilities, and Operations teams

A ViTALizing Career Begins Here @ TGT Global

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!