HUSTLE IN [MDC 100], LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more! 

Awesome perks await in #WeAreTGT: MDC 100, Eastwood!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in MDC 100, Eastwood (Day Shift!)

Ideal Candidate Profile

What You'll Bring (Experience):

• Okta, Google Workspace, Zoom, MS Apps support

• Strong hands-on experience Mac OS and Windows

• Jira ticketing system

• Thorough knowledge in computer peripherals

• Excellent troubleshooting skills

• Great Verbal and Written communication skills

• Exceptional organizing and time-management skills.

Your Impact Starts Here

Technical Support & Client Communication:

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

• IT Support relating to technical issues involving Scopely’s business applications and operating systems

• Troubleshoot and resolve technical issues including but not limited to workstation, line business applications, password resets, and account provisioning in Google/Okta/JumpCloud.

• Configure, install, and maintain IT users’ desktop software and hardware including current versions of Windows, MAC, and line of business applications.

• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

• Triage tickets to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

• Escalate service requests that require next level support on infrastructure related problems.

• Responsible for documenting solutions to problems and developing end-user guidelines.

Actual Day to Day Tasks:

• Triage, dispatch and address incoming service desk requests remotely via email, phone or the support portal.

• Be the first point of contact for all incoming service desk requests.

• Troubleshoot and resolve technical issues including but not limited to workstations, line of business applications, password resets, and account provisioning in Google/Okta/JumpCloud.

• Configure, install, and maintain IT users’ desktop software and hardware including current versions of Windows, MAC, and line of business applications.

• Escalate to 2nd level support on infrastructure related problems.

• Responsible for documenting solutions to problems and developing end-users' guidelines.

• Other duties may be added as defined.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!