NIGHTS THAT PAY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD NIGHT!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), mental health support, flu shots, and life insurance.

• Rewards & Recognition: 24 PTOs (with conversion), annual performance reviews, awards, referral programs, and company events.

• Growth & Perks: Free daily meals & treats, professional development, certifications, and internal mobility opportunities.

• Convenient Location & Schedule: Work on Eastwood Day shift with a supportive, collaborative onsite culture.

As an IT Support Engineer 3...

You will provide advanced technical support, lead complex incident resolution, and contribute to improvement of IT operations and end-user experience across desktop, application, and infrastructure domains.

Ideal Technical Profile

• At least 3+ years of hands-on IT support experience, including desktop support, troubleshooting, and escalation management.

• Proven experience supporting Windows and macOS endpoints, Microsoft 365, Active Directory, and common enterprise applications.

• Strong knowledge of networking fundamentals (TCP/IP, DHCP, DNS), remote access tools, VPN technologies, and basic server administration.

• Experience with MSP ticketing systems (e.g., ConnectWise) and ITSM processes including incident, problem, and change management.

• Familiarity with endpoint security tools, patch management, imaging, and asset lifecycle management.

• Excellent communication and customer-service skills; able to mentor junior engineers and coordinate with cross-functional teams.

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent practical experience.

• Willingness to work Eastwood Day shift and participate in on-call rotations as required.

Your Impact Starts Here

• Independently manage and resolve service desk tickets across Windows desktop/server, Microsoft 365, networking, and common infrastructure platforms.

• Serve as the first responder for alerts from RMM and security tools-troubleshoot, resolve or escalate per documented procedures.

• Perform patching, software deployment, and system maintenance tasks with minimal oversight.

• Execute basic cybersecurity workflows such as:

  • Monitoring and triaging alerts from our deployed security tools

  • Perform routine checks for device compliance and flag any systems out of policy (e.g., unencrypted drives, outdated AV definitions, missing patches)

  • Running vulnerability scans, documenting findings, and conducting remediation

• Create and maintain clear, concise documentation in IT Glue and Autotask

• Handle user onboarding/offboarding, access provisioning, and device setup

• Flag trends, misconfigurations, or high-risk activity for senior engineers and the security team

• Proactively look for opportunities to improve processes and catch issues before they become incidents.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!