HUSTLE IN BGC, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more! 

Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Ideal Candidate Profile

What You'll Bring (Experience)

• minimum of 5 years of experience relevant to the role

• Ability to work in a team environment as well as independently

• Excellent time management skills, knowledge, and experience with Word & Excel

• Ability to work under pressure and in a fast-paced environment

• Excellent Customer Service skills

• Sound Communication skills – excellent in English, written and verbal

• Excellent problem solving, analytical and researching skills

• WITH FREIGHT FORWADING/LOGISTICS INDUSTRY EXPERIENCE

• With Freight Forwarding Software experience (Expedient)

• Ability to multitask, prioritize, and manage time effectively

• Willing to work fully onsite BGC, Dayshift (AU)

About You (Soft Skills)

• Excellent written and verbal communication skills

• Pro Active and Customer-Centric Approach

• Time Management

• Attention to Detail

• Ability to work under pressure and meet deadlines

Your Impact Starts Here

Administrative Support

• Register new shipment orders and maintain accurate shipment records in the system.

• Ensure all shipment information, customer records, and documentation are complete, accurate, and up to date.

• Upload, organize, and maintain operational documents in line with company procedures.

• Update External Notes, shipment milestones, and status updates to ensure customers receive timely and accurate information.

• Monitor workflow, follow-up, and pending task reports to ensure service levels are met.

• Coordinate operational email communications and maintain accurate records of customer and supplier correspondence.

Customer & Operational Support

• Priorities daily operational tasks based on Client Service Officer (CSO) instructions and shipment priorities.

• Follow up with overseas partners, suppliers, carriers, and internal teams to obtain outstanding information and documentation.

• Escalate shipment delays, documentation issues, and operational risks to the Client Service Officer promptly.

• Maintain professional, accurate, and timely communication with internal and external stakeholders.

Operational Support

• Support the end-to-end processing of import and export shipments in accordance with Standard Operating Procedures (SOPs).

• Register and update shipment details, including bookings, milestones, cargo information, vessel schedules, routing, and delivery requirements.

• Assist with shipment documentation, pre-alert processing, customs documentation preparation, and operational data entry.

• Maintain accurate customer masterfile information and operational records to support account management and business continuity.

• Ensure all tasks are completed in accordance with approved SOPs, work instructions, client requirements, and regulatory obligations.

• Identify operational discrepancies, incomplete information, or process issues and escalate them to the Client Service Officer.

• Contribute to continuous improvement by maintaining high standards of data accuracy, documentation quality, and operational compliance.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!