FREIGHT FORWARDING EXPERT? YOUR NEXT CAREER MOVE STARTS HERE!

Join a growing logistics team, work with global partners, and thrive in a rewarding AU dayshift role in BGC.

Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in BGC, Taguig (Day Shift!)

At least 5 years of experience in Freight Forwarding, Logistics, or International Shipping
Hands-on experience handling more on Export but with Import Shipments (Sea Freight and/or Air Freight)
Experience using Freight Forwarding Systems, preferably Expedient
Strong knowledge of shipping documentation, shipment tracking, and freight forwarding processes
Excellent customer service and stakeholder management skills
Strong English communication skills, both written and verbal
Proficient in Microsoft Office, particularly Excel and Word
Strong problem-solving, analytical, and organizational skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Able to work independently while collaborating effectively with internal and external stakeholders
Willing to work fully onsite in BGC on an AU Dayshift schedule

Prioritize daily operational tasks based on shipment requirements and business priorities.
Follow up with overseas agents, carriers, suppliers, customers, and internal teams to obtain outstanding information and documentation.
Escalate shipment delays, documentation issues, and operational risks promptly.
Maintain professional, accurate, and timely communication with internal and external stakeholders.

Support the end-to-end processing of export and import shipments in accordance with company SOPs.
Update shipment records including bookings, milestones, cargo details, vessel schedules, routing information, and delivery requirements.
Assist with shipment documentation, pre-alert processing, customs-related documentation, and operational data entry.
Maintain accurate customer master data and operational records.
Ensure all tasks are completed in accordance with approved procedures, client requirements, and regulatory obligations.
Identify operational discrepancies, incomplete information, and process issues, and escalate them appropriately.
Contribute to continuous improvement by maintaining high standards of data accuracy, documentation quality, and operational compliance.

Register new shipment orders and maintain accurate shipment records in the system.
Ensure all shipment information, customer records, and documentation are complete, accurate, and up to date.
Upload, organize, and maintain operational documents in line with company procedures.
Update shipment milestones, status updates, and customer-facing notes to ensure timely and accurate information is provided.
Monitor workflow, follow-up activities, and pending tasks to ensure service levels are met.
Coordinate operational email communications and maintain accurate records of customer and supplier correspondence.

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Senior Export Coordinator (Freight Forwarding)