THINK BEYOND SUPPORT, ENGINEER THE FUTURE!

With us your growth, well-being, and work-life balance actually matter!

Awesome perks await in #WeAreTGT: SRI LANKA!

• Health & Wellbeing: Life and Medical Insurance (including dependents)

• Rewards & Recognition: Annual appraisals, Awards, Company events

• Growth & Perks: Free daily meals & treats, career development, certifications, vibrant office culture

• Vibrant City Location: Work from Colombo, Sri Lanka (24x7 roster shifts)

Ideal Candidate Profile

We are seeking an experienced and highly skilled Senior Systems Engineer to join our dynamic team. As a senior member of the team, you will handle normal to complex issues and will play a crucial role in ensuring the smooth operation of our organization's technology infrastructure, from workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, software, and general administration tasks.

The ideal candidate will have a strong background in Desktop Support, Server Management, and Customer Management, possessing the expertise to handle complex technical challenges and deliver exceptional customer service.

What You'll Bring (Experience)

• Current or recent MSP experience working across multiple clients and SLAs. (Mandatory)

• 5+ years IT experience supporting Windows Infrastructure environments.

• Systems and Network Administration (systems deployment & migration, Patch mgmt., router & switches configuration, routing protocols, firmware upgrades, firewall system management).

• Windows Servers 2012-2019 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365).

• Virtualization: VMware & HyperV.

• Backup systems and Storage.

• Manage escalated unresolved tickets to the appropriate support specialists or service group.

• Hands‑on experience with PSU/ITSM tooling (e.g. ServiceNow, ConnectWise, Autotask, Halo).

• Proven experience supporting end users via training and correspondence.

• Experience with monitoring, logging, and incident response tools.

• Excellent English communication skills—both written and verbal—with the ability to explain technical concepts to non-technical stakeholders.

• Strong organizational and prioritization skills to manage multiple client environments effectively.

About You (Soft Skills)

• Works well both independently and as part of a team.

• Highly detail-oriented with strong accuracy in all tasks.

• Excellent time management.

• Able to thrive under pressure and meet deadlines in a fast-paced setting.

• Strong communication skills — fluent in written and spoken English.

• Great at problem-solving, analysis, and research.

Your Impact Starts Here

• Provides predominantly remote technical support to clients under the guidance of the Support Team Lead/ Head of Service Delivery/Shared Services and as part of a team.

• Provide advanced technical support to customers.

• Troubleshoot and highly advanced IT issues.

• Customer liaison via email, and phone.

• Log and categorize service requests through helpdesk system.

• Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service.

• Keeping abreast of emerging technologies and completing training and ongoing development of your skills as agreed with the Support Team Lead/ Head of Service Delivery.

• Participate in IT project design and implementation.

• Ownership of large customer environments and provide specialist expertise for those customers.

• Ownership of high-level escalations.

• Act as an escalation point to any issues encountered by IT Support Technicians and Analysts.

• Protect Organization’s ‘Character’ by keeping internal and external information confidential.

• Embody the values set by the company.

• Aid in the fulfillment of the organizations Vision & Mission through the completion of all requested tasks within your capabilities.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!