EVERYDAY TASTE BETTER HERE!

Feel good each day with our free lunch daily, Friday treats, and weekly engagement events! 

YOU DESERVE THE BEST - Enjoy these Perks! 

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in Alabang, Muntinlupa City (Day Shift!)

Your Ideal Profile

• Good Verbal and Written English communication skills

• Great Customer Service skills

• Ability to multi-task and adapt to changes quickly

• Service awareness of all organization’s key services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide services

• Knowledge in Ticketing CRM Tools an advantage

• At least 1-2 years of relevant experience in Administrative, Customer and Technical Support

Your Human Touch

• Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.

• Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.

• Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.

• Team-oriented, adaptable, and maintains a neat, professional appearance.

• Amenable to working on site: Alabang AU Dayshift

YOUR DAY-TO-DAY TASKS

Support & Client Communication

• Act as the first point of contact to the customer for all types of service requests.

• Coordination of all support groups to ensure maximum utilization of billable resources.

• Schedule internal and field resources on the Ticketing CRM dispatch portal.

• Monitor resource schedules to ensure prompt time entry on service requests.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

• Monitoring service ticket progress and escalating tickets as required.

• Perform customer follow-up to verify final resolution and determine satisfaction level.

• Report the utilization of support resources to management

• Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements.

• Maintain process documentation for the service desk team.

#WeAreTGT in Alabang: Great Place to Work® Certified™ 

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment. Apply anytime, anywhere!