GROW YOUR CAREER ON A GLOBAL SCALE!

Drive strategic operations for a leading Australian client while enjoying Day 1 HMO, free daily lunch, leave conversion, and continuous leadership development.

Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Ideal Candidate Profile

What You'll Bring (Experience)

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).

• 3–5 years' experience in Operations, BPO, Offshore Operations, Service Delivery, or Account Management.

• Proven experience leading Team Leaders, Supervisors, or operational teams.

• Experience managing KPIs, SLAs, service delivery, and operational performance.

• Experience driving process improvements and operational excellence initiatives.

• Experience working with international clients or stakeholders (Australian client experience is an advantage).

• Background in retail, e-commerce, or customer service operations is a plus.

About You (Soft Skills)

• Strong leadership, coaching, and people development skills.

• Excellent stakeholder management and relationship-building abilities.

• Strong communication and presentation skills.

• Analytical mindset with excellent problem-solving and decision-making abilities.

• Highly organized with the ability to manage multiple priorities in a fast-paced environment.

• Results-driven, proactive, and committed to continuous improvement.

Your Impact Starts Here

Lead Offshore Operations

• Oversee the day-to-day operations of the Manila team, ensuring high productivity, service excellence, and operational efficiency.

• Drive performance by partnering with Team Leaders to achieve business goals, service standards, and operational KPIs.

• Champion continuous improvement by streamlining processes and enhancing team performance.

Partner with Australian Stakeholders

• Act as the primary point of contact between the Australian leadership team and the Manila operations team.

• Build strong relationships with key stakeholders, providing regular business updates, operational insights, and strategic recommendations.

• Ensure seamless collaboration while proactively managing expectations, risks, and operational priorities.

Drive Performance & Operational Excellence

• Monitor performance metrics and identify opportunities to improve productivity, quality, and customer outcomes.

• Coach leaders in performance management, accountability, and continuous improvement.

• Lead initiatives that enhance operational effectiveness and support business growth.

Build High-Performing Teams

• Inspire, coach, and develop Team Leaders to strengthen leadership capability and succession readiness.

• Foster a positive, engaged, and high-performing culture focused on collaboration, accountability, and employee development.

• Partner with HR to implement engagement and retention initiatives that support long-term team success.

Manage Risks & Deliver Results

• Identify operational risks and resolve issues before they impact business performance.

• Ensure operational compliance, consistency, and service quality across the Manila team.

• Support the continued growth and scalability of the offshore operation through strategic planning and execution.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!