Operations Officer (Workforce Scheduler)
Lead smooth operations in Alabang on day shift — drive reporting, performance tracking, and process improvements while enjoying free daily meals, great benefits, and career growth.
We usually respond within a day
HUSTLE IN ALABANG, LUNCH IS ON US!
Free lunch every day, plus extra treats to help you grow, earn, and save more!
Awesome perks await in #WeAreTGT: ALABANG!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in Alabang (Day Shift!)
Ideal Candidate Profile
What You'll Bring (Experience)
Minimum of 3-5 years of experience in Operations, Administration, Workforce Management, Business Support, or related functions
Strong understanding of operational processes, reporting, and performance management.
Bachelor's degree in business administration, Operations Management, Industrial Engineering, Information Systems, Human Resources, or a related field.
Strong organizational, planning, and multitasking abilities.
Ability to work independently and collaborate effectively across teams.
About You (Soft Skills)
Works well both independently and as part of a team
Highly detail-oriented with strong accuracy in all tasks
Excellent time management; proficient in Word and Excel
Able to thrive under pressure and meet deadlines in a fast-paced setting
Strong communication skills — fluent in written and spoken English
Great at problem-solving, analysis, and research
Your Impact Starts Here
Operations Administration & Coordination (40%)
Provide administrative support to the Operations Management team.
Track action items, deliverables, and operational deadlines.
Prepare and maintain operational documents, reports, and communications.
Coordinate activities across teams to support smooth operations.
Assist in tracking team goals, projects, and key initiatives.
Maintain accurate and organized records.
Support attendance, staffing, and scheduling activities.
Handle employee and business information with confidentiality.
Reporting, Analytics & Performance Monitoring (30%)
Prepare and maintain operational reports, dashboards, and trackers.
Monitor attendance, productivity, regularization, and performance data.
Track KPIs and provide regular updates to management.
Review reports and data for accuracy and completeness.
Identify trends, gaps, and potential operational risks.
Provide insights to support management decisions.
Support timely and accurate management reporting.
Process Improvement, Compliance & Quality Support (20%)
Identify process gaps and recommend improvements.
Help develop and implement operational procedures and best practices.
Monitor compliance with company policies and quality standards.
Support quality and service improvement initiatives.
Participate in process improvement projects.
Ensure compliance with data privacy, information security, and governance requirements.
Systems & Technology Support (10%)
Support operational systems, platforms, and business tools.
Coordinate with IT on system issues, access, and technical requirements.
Assist users with proper system and data security practices.
Support the rollout and adoption of new tools and process improvements.
Maintain operational inventories and coordinate business requirements.
ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Make the most of our 100% virtual recruitment. Apply today!
- Department
- Administration
- Role
- Operations Officer
- Locations
- Alabang, Philippines