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Customer Service · Eastwood, Philippines

Customer Service Representative

Elevate your career in customer care—connect with customers, solve problems, and deliver exceptional service every day.

We usually respond within three days

YOUR VOICE, THEIR BEST EXPERIENCE!

Be the voice customers can count on—connect, support, and make every interaction matter!

YOU DESERVE THE BEST - Enjoy these Perks! 

  • Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

  • Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

  • Vibrant City Location: Work in Eastwood, Quezon City (Day Shift!)

Your Profile in Customer Service

What You'll Bring

  • Has at least 2–3 years of customer support experience in a trade business industry

  • Able to support high volume of call environment

  • General skill in the use of MS Office and other standard software applications required for the role

  • Experience with Simpro or other FMS is highly preferred but not required

  • Amenable to work full on-site in Eastwood, Quezon City (AU Dayshift)

  • Amenable to start ASAP

Your Human Touch

  • Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.

  • Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.

  • Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.

  • Team-oriented, adaptable, and maintains a neat, professional appearance.

YOUR DAY-TO-DAY TASKS

Customer support

  • Respond to customer inquiries professionally through phone, email, chat, and other digital channels.

  • Assist with product/service inquiries, orders, applications, account concerns, returns, refunds, and status updates.

  • Handle and resolve customer complaints with empathy, professionalism, and a customer-focused approach.

  • Accurately process and document customer interactions, transactions, requests, and resolutions using CRM, ticketing systems, and Simpro FMS.

  • Manage multiple customer requests in a fast-paced, high-volume environment while maintaining accuracy and timely responses.

  • Escalate complex or unresolved concerns to the appropriate departments or senior team members.

  • Collaborate with internal teams to ensure timely issue resolution, smooth service delivery, and continuous improvement.

  • Identify recurring customer issues and improvement opportunities while maintaining high standards of professionalism, empathy, and customer satisfaction.

#WeAreTGT in BGC: Great Place to Work® Certified™ 

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment. Apply anytime, anywhere! 

Department
Customer Service
Role
Customer Service Representative
Locations
Eastwood, Philippines
Customer Service · Eastwood, Philippines

Customer Service Representative

Elevate your career in customer care—connect with customers, solve problems, and deliver exceptional service every day.

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