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IT · Eastwood, Philippines

IT Support Analyst

Tech skills meet great benefits at TGT! Join as an IT Support Analyst and enjoy Day 1 HMO, growth opportunities, and hybrid work.

We usually respond within a day

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

Awesome perks await in #WeAreTGT: EASTWOOD!

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

  • Your Best Work Setup: Join us in Eastwood and enjoy the flexibility of a hybrid work arrangement on a day shift!

As an IT Support Analyst...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

  • More than 3+ years of required experience as an IT Support Analyst or Application Support role

  • Expertise with cloud-based software solutions and understanding of basic software architecture concepts.

  • Help setting up new customers, creating support articles, step by step guides and other helpful documentation to ensure fast and effortless adoption of the module.

  • Familiarity of accounts payable processes and basic accounting principles is a plus.

  • Experience with SQL database and queries and report.

  • Strong problem-solving skills and ability to troubleshoot technical issues effectively.

  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

Your Impact Starts Here

Incident Management and Ticket Resolutions

  • Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

  • Additional general administration tasks

Monitoring and Management of System Alerts

  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

  • Documentation and knowledge sharing

  • Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today! 

Department
IT
Role
IT Support Analyst
Locations
Eastwood, Philippines
IT · Eastwood, Philippines

IT Support Analyst

Tech skills meet great benefits at TGT! Join as an IT Support Analyst and enjoy Day 1 HMO, growth opportunities, and hybrid work.

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