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IT · Alabang, Philippines

Service Desk Coordinator

Be the first point of support where every ticket matters. Coordinate teams, solve issues fast, and make a real impact in customer experience.

We usually respond within three days

EVERYDAY TASTE BETTER HERE!

Feel good each day with our free lunch daily, Friday treats, and weekly engagement events! 

YOU DESERVE THE BEST - Enjoy these Perks! 

  • Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance 

  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

  • Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture 

  • Vibrant City Location: Work in Alabang, Muntinlupa City (Day Shift!)

Your Profile in Customer Service

  • Strong English communication (written and verbal)

  • Customer service experience with issue resolution focus

  • Ability to multitask and manage shifting priorities

  • Understanding of service operations and support functions

  • Experience with ticketing/CRM tools is an advantage

  • 1–2 years experience in admin, customer, or technical support

Your Human Touch

  • Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.

  • Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.

  • Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.

  • Team-oriented, adaptable, and maintains a neat, professional appearance.

YOUR DAY-TO-DAY TASKS

  • Act as the first point of contact for all customer service requests

  • Coordinate support teams to ensure efficient use of billable resources

  • Schedule internal and field resources using the Ticketing CRM dispatch system

  • Monitor resource schedules and ensure timely updates on service requests

  • Communicate with customers on incident updates, outages, and service changes

  • Track ticket progress and escalate issues when needed

  • Conduct customer follow-ups to confirm resolution and satisfaction

  • Report resource utilization and performance to management

  • Provide accurate reports and metrics on project status and budgets

  • Maintain and update service desk process documentation

#WeAreTGT in BGC: Great Place to Work® Certified™ 

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment. Apply anytime, anywhere! 

Department
IT
Role
Service Desk Coordinator
Locations
Alabang, Philippines
IT · Alabang, Philippines

Service Desk Coordinator

Be the first point of support where every ticket matters. Coordinate teams, solve issues fast, and make a real impact in customer experience.

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