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Customer Service · BGC, Philippines

Sales Support Officer

Elevate your career in computer customer care—help customers, provide solutions, and make every interaction impactful.

We usually respond within 2 hours

A COMPUTER WIZARD? WE NEED YOU!

Be the Computer Genius in advising customer needs! 

A VITALizing Career Begins Here @ #WeAreTGT: BGC

  • Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

  • Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

  • Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Your Profile in Customer Service

  • 2–3 years’ experience in presales and sales for IT products

  • Technical knowledge in the latest computer hardware and components

  • Fluent in English, both written and verbal

Your Human Touch

  • Excellent customer service, communication, and empathy skills

  • Results-driven with strong attention to detail and time management

  • Team player with integrity, flexibility, and willingness to work onsite in BGC (Day Shift)

YOUR DAY-TO-DAY TASKS

Customer Sales Support

  • Provide up to date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond)

  • Quotation for computer system solutions ranging from gaming PCs to enterprise level equipment

  • Assisting all customer's queries: not limited to product, account & delivery information

  • This support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat.

Internal Communication

  • Liaise with internal teams and departments (including Product Management, Aftersales, Warehouse and Retail Stores) to ensure fully formed solutions and information is provided to the customer.

  • Participate in weekly and monthly sales meetings to discuss the performance, progress and plans of the department.

  • Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today! 

Department
Customer Service
Role
Sales Support Officer
Location
BGC, Philippines
Customer Service · BGC, Philippines

Sales Support Officer

Elevate your career in computer customer care—help customers, provide solutions, and make every interaction impactful.

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